Q. What is your returns policy?
A. We have a hassle free 7-day returns policy. If you wish to return the item then please send back to us by recorded post, within 7 days.
Q. Is VAT included in the price’s shown?
A. Yes VAT is included.
Q. What is VAT?
A. VAT is a statutory tax in the UK and EU, this will be refunded for goods being delivered outside the European Union.
Q. I am having trouble checking out?
A. You need the check your 'Cookies' are turned on, if you need further help please email us.
Q. Can you send me a catalogue?
A. Due to the large number of products, and their ever-changing availability, we regret we do not publish a catalogue at this time.
Q. How do i make a purchase?
A. We aim to make it an easy and pleasant experience using our site. Just browse our online catalogue and click on the 'add to basket' button. Then if you wish to proceed and pay for the item, click on the 'Check Out' button. And then proceed by clicking the new customer button, then fill out the few details that we need to satisfy the order and enjoy this experience in lifestyle shopping.
Q. How can i pay?
A. We accept most forms of payment including most major Credit/Debit Cards online, Personel and Business Cheques, Postal Orders and also Paypal. If paying by Credit/debit card, your card details must match your address.
Q. Can i have my order sent to a differnt address?
A. Yes, you can have your order delivered to your work address only.
Q. Is it safe using a credit card?
A. Yes, credit/debit card payments powered/protected by the Protex system endorsed by Lloyds TSB, which means that your credit card details are fully, encrypted using the most sophisticated e-payment system. All credit card numbers are encrypted in the system when the order is placed using 128-bit encryption.
Q. How quickly do you deliver?
A. We aim to despatch all UK orders same day Mon-Fri using Royal Mail Recorded Delivery Service. All parcels must be signed for. In the unfortunate event that there is a delay, you will be notified. More information on delivery can be found on the Delivery page.
Q. What is your returns address?
A. CC Web Limited, PO Box 2883, Corsham SN13 8WX. United Kingdom.
Q. I live outside of the UK, can I place an order?
A. No, unfortunately we do not not ship international orders.
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